Ronnie’s career in the security industry began over 25 years ago. Ronnie's experience has centred in the Close Protection and RST (Residential Security Teams) sectors. Having looked after a number of high profile individuals, including celebrities, Ronnie has managed teams of close protection officers delivering support to visiting diplomats.
More recently, Ronnie managed teams of guards providing static guarding services to high profile sites, including Wapping, for a major PLC. Ronnie is a highly committed MD who has made a success of ensuring that he delivers the service he promises to his clients.
Matt’s career began in the Royal Navy which he served for over 25 years in various security roles, including 'Ship Security Manager' and 'Establishment Security Officer'. Matt specialised as a weapons instructor and is experienced in anti-piracy and anti-terrorism security roles around the world.
After leaving the Royal Navy, Matt was employed as the Security Manager for the Olympic and Para-Olympic games. In recent years, Matt was employed as a manager for a well-known food retailer, gaining valuable experience in customer service. Due to his vast security experience, Matt possess what other security managers do not, and as such, is very keen to provide excellent security measures on an individual basis in order to meet the needs of the client.
Janine has a wealth of background knowledge and experience in Management and Customer Service, gained from her role in the car rental industry at Gatwick Airport. Janine carried out various duties and tasks in her employment at Gatwick Airport, including administration and planning.
Janine joined the SmartGuard team in 2017 and has gained immense experience as an administrator in the security industry with SmartGuard Security.
We manage our business in a way that promotes positive economic, social and environmental impacts of our activities and focus to minimise any negative impact.
This means that we have to balance the interests of the various stakeholders involved, including: employees, customers, suppliers, investors and the local communities in which we operate.
Our approach develops and maintains the trust of our stakeholders and their belief that we offer a valuable contribution to society, ensuring it's security and sustainability.
We work with our customers in a way which enables them to feel secure and develop their own position in society.
We are continually improving our environmental performance.
Our Aim is to:
Continually improve our environmental performance with respect to minimising any adverse effects on the atmosphere, water and land, including pollution prevention.
Conserve resources by reducing waste and minimising consumption of raw material and energy, including the use of low carbon emission vehicles. When waste is unavoidable, we are committed to recycling and safe disposals to mitigate undesirable environmental effects. This includes recycling folders and office waste within the office and shredding confidential material before sending to a recycling centre.
Promote environmentally friendly products to our customers and to act in an environmentally friendly manner, including the closing of windows and turning off lights where not in use.
Service Reliability:
We are accurate and dependable and we keep our promises.
Responsiveness:
We provide quick and willing service and respond positively to clients needs, taking time with them and making it clear that we value their business.
Assurance:
We display courtesy, honesty, professionalism and knowledge, reassuring the client that their security needs are in safe hands.
Tangibles:
We keep all our work areas clean and tidy, as well as our appearance. All publications are clear and easy to understand.
Empathy:
We offer a caring service tailored to suit each client's needs. Summed up as "putting yourself into your client's shoes”.
At SmartGuard Security, we are committed to providing an inclusive working environment where everyone feels valued and respected.
We have a diverse customer base, one that expects to be served by people with whom they can identify, and our aim is to ensure that this expectation is met and maintained. This means that we encourage all our employees to welcome diversity and respect each person’s individuality.
We are advocates of sustainability. Where ever possible, we will always source labour locally to our client and procure our supplies in the same way.
SmartGuard Security will need access to certain information relating to the company and sites where it operates.
SmartGuard Security will hold this information in confidence and will not disclose or permit it to be made available to any person, firm or company. Ensuring that each person to whom the disclosure of Confidential Information is made to is fully aware in advance of their obligations to keep confidential and not reveal to any person, firm or company the Confidential Information. We subscribe to the Data Protection Act.
We are SIA (ACS) approved contractors for the purpose of Keyholding and Security Guarding.
For more information on any of our services, click the contact button to provide us with your details and a brief description of your requirements and a member of our team will contact you.
To speak to a member of our security team directly,
call us on 0800 980 4037.
