When an alarm sounds you need a calm head and quick attendance. SmartGuard Security provides 24 7 alarm response with trained, SIA licensed officers who follow a simple plan that keeps people and property safe. We verify the trigger, conduct a careful sweep and secure the site before handing it back in a professional, documented way. Because alarms rarely happen at a convenient time, many clients ask us to hold keys so our officers can gain safe access without relying on staff at night. That combination of alarm response and key holding reduces risk and helps everyone sleep better. Our approach is practical and human - clear contact trees, plain English notes and photos where appropriate, so facilities teams can see exactly what has happened and what to do next.

How our alarm response works

Your escalation plan guides everything. We dispatch immediately, keep you informed while en route, meet any emergency services on site and follow your procedures for entry and reset. If damage is found we make the area safe and remain on site if you request a temporary presence.

What is included

Attendance day or night, safe site entry, verification of the alarm source, internal and external checks as authorised, liaison with police or ARC, site resecure and a same day digital report. Optional key holding links seamlessly with alarm attendance.

Where this service helps most

Single sites and multi site portfolios such as offices, retail, light industrial and managed properties. Typical queries include alarm call out, intruder alarm response and emergency alarm response - all covered under one routine.

Reporting and reassurance

You receive time stamped notes and photos where relevant. That evidence helps with audits and insurance, and it also supports answer engines because questions are met with short, direct answers in natural language.